{"id":1022,"date":"2025-11-18T12:55:25","date_gmt":"2025-11-18T12:55:25","guid":{"rendered":"https:\/\/mentallylab.com\/?page_id=1022"},"modified":"2026-02-23T16:25:03","modified_gmt":"2026-02-23T16:25:03","slug":"faqs","status":"publish","type":"page","link":"https:\/\/mentallylab.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section\" id=\"evaluacion\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_0 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2 style=\"text-align: center;\"><strong>FAQs<\/strong><\/h2>\n<p style=\"text-align: center;\">Preguntas frecuentes<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_divider_0 et_pb_divider_hidden et_pb_space et_pb_divider_position_top et_pb_module\"><div class=\"et_pb_divider_internal\"><\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_1 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_1 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_accordion_0 et_pb_accordion et_pb_module et_flex_module\">\n<div class=\"et_pb_accordion_item_0 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_block_module\"><h4 class=\"et_pb_toggle_title\">Oculto<\/h4><\/div>\n\n<div class=\"et_pb_accordion_item_1 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h4 class=\"et_pb_toggle_title\">1. \u00bfD\u00f3nde puedo encontrar el Aviso Legal y la Pol\u00edtica de Privacidad?<\/h4><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">Puedes consultar nuestro <\/span><a href=\"https:\/\/mentallylab.com\/en\/aviso-legal\/\" target=\"_blank\" rel=\"noopener\" title=\"Aviso Legal\"><span style=\"font-weight: 400;\">Aviso Legal<\/span><\/a><span style=\"font-weight: 400;\"> y nuestra <\/span><a href=\"https:\/\/mentallylab.com\/en\/politica-de-privacidad\/\" target=\"_blank\" rel=\"noopener\" title=\"Pol\u00edtica de Privacidad\"><span style=\"font-weight: 400;\">Pol\u00edtica de Privacidad<\/span><\/a><span style=\"font-weight: 400;\"> en la web oficial de MentallyData, S.L.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_2 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h4 class=\"et_pb_toggle_title\">2. \u00bfQu\u00e9 tipo de datos personales recoge Mentallypro?<\/h4><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">\u00danicamente se recopilan datos identificativos de los usuarios que acceden a la plataforma.\u00a0<\/span><span style=\"font-weight: 400;\">Los datos de las evaluaciones se tratan siempre de forma an\u00f3nima y agregada, de modo que no es posible identificar a ninguna persona individual.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_3 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h4 class=\"et_pb_toggle_title\">3. \u00bfQui\u00e9n puede ver los resultados de las evaluaciones?<\/h4><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">Los resultados se presentan en informes agregados y estad\u00edsticos.\u00a0<\/span><span style=\"font-weight: 400;\">En ning\u00fan caso se muestran respuestas individuales.\u00a0<\/span><span style=\"font-weight: 400;\">Solo las personas autorizadas de la empresa y, en su caso, los distribuidores que gestionen la cuenta, pueden acceder a dichos resultados.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_4 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h4 class=\"et_pb_toggle_title\">4. \u00bfC\u00f3mo accedo al resultado de una evaluaci\u00f3n realizada en mi organizaci\u00f3n?<\/h4><div class=\"et_pb_toggle_content\"><ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Opci\u00f3n \u201cResultados\u201d<\/strong>: En el men\u00fa lateral izquierdo, haz clic en Resultados, utiliza el bot\u00f3n Buscar para localizar tu proyecto y selecciona el icono en forma de tabl\u00f3n para acceder a toda la informaci\u00f3n.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Opci\u00f3n \u201cProyectos\u201d:<\/strong> En el men\u00fa lateral izquierdo, haz clic en Proyectos, utiliza el bot\u00f3n Buscar para localizar tu proyecto y selecciona el icono en forma de tabl\u00f3n para acceder a toda la informaci\u00f3n.<\/span><\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_5 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h4 class=\"et_pb_toggle_title\">5. \u00bfC\u00f3mo puedo preparar un informe de resultados?<\/h4><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">En la parte superior derecha de la pantalla encontrar\u00e1s una botonera.\u00a0<\/span><span style=\"font-weight: 400;\">Selecciona el bot\u00f3n Imprimir (icono de impresora) para generar una versi\u00f3n predefinida del\u00a0<\/span><span style=\"font-weight: 400;\">informe, en la que podr\u00e1s personalizar las secciones necesarias para cada proyecto o test.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_6 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h4 class=\"et_pb_toggle_title\">6. \u00bfC\u00f3mo puedo cambiar mi contrase\u00f1a?<\/h4><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">Entra en tu perfil de usuario y utiliza la opci\u00f3n \u201cCambiar contrase\u00f1a\u201d.\u00a0<\/span><span style=\"font-weight: 400;\">Si la has olvidado, utiliza el enlace \u201c\u00bfOlvidaste tu contrase\u00f1a?\u201d en la pantalla de inicio de sesi\u00f3n.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_7 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h4 class=\"et_pb_toggle_title\">7. \u00bfEst\u00e1 Mentallypro disponible en varios idiomas?<\/h4><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">S\u00ed, actualmente la plataforma est\u00e1 disponible en espa\u00f1ol e ingl\u00e9s. Est\u00e1 previsto ampliar a m\u00e1s idiomas progresivamente.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_8 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h4 class=\"et_pb_toggle_title\">8. \u00bfC\u00f3mo puedo contactar con soporte?<\/h4><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">Puedes escribirnos a <a href=\"mailto:soporte@mentallydata.com\" target=\"_blank\" rel=\"noopener\" title=\"Soporte\">soporte@mentallydata.com<\/a>. Nuestro equipo responder\u00e1 lo antes posible.<\/span><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-1022","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs - Mentallylab<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mentallylab.com\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - Mentallylab\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mentallylab.com\/en\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"Mentallylab\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-23T16:25:03+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/mentallylab.com\\\/faqs\\\/\",\"url\":\"https:\\\/\\\/mentallylab.com\\\/faqs\\\/\",\"name\":\"FAQs - 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